Shipping policy

Thank you for shopping with The Fenzy. We aim to process and deliver your order as quickly as possible.

Order Processing

Orders are generally processed within 10–14 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Estimated Delivery Times

Estimated delivery times depend on your location and the shipping method available at checkout.

Typical estimated delivery times are:

Australia: 10–12 business days
New Zealand: 10–15 business days
United States & Canada: 10–15 business days
United Kingdom & Europe: 10–15 business days
Other international destinations: 10–20 business days

These are estimates only and are not guaranteed. Delays may occasionally occur due to customs, carriers, weather, peak shopping periods, or other circumstances outside our control.

Order Tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your address, please contact us immediately at trends@fenzyfinds.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us at trends@fenzyfinds.com with your order number and we will assist you in investigating the shipment.

Customs & Import Charges

International orders may be subject to customs duties, taxes, or import charges depending on the destination country. Unless otherwise stated at checkout or required by law, these charges are the customer's responsibility.

Questions

For shipping questions, contact us at:

trends@fenzyfinds.com